Executive, E-commerce & Partnerships

The ideal candidate will be responsible for channel management and partnerships with key platforms. You will need to be resourceful and able to take initiative in problem-solving and idea-generation. You should possess good interpersonal skills to correspond to the different stakeholders.

 

1.      Driving Ecommerce Business Growth

  • Implement and manage the IRVINS Official Stores on Marketplace platforms, FB/IG and International DHL Deliveries to drive revenue.
  • Monitor sales, promotions and marketing of the IRVINS Official Stores on Marketplace platforms, FB/IG and International DHL Deliveries.
  •  Contribute to revenue and profitability growth by growing and building business relationships with Marketplace and DHL Partner accounts
  • Identify and onboard strategic business partnerships
  • Implement new business collaboration initiatives
  • Working closely with partner account managers to drive the business

2.      Execute Customer Order Fulfilment

  • Coordinate order processing, delivery and returns of customer orders
  • Monitor fulfilment of customers orders in partnership with the warehouse team

3.      Generate Data-driven Commercial Insights

  • Execute activities driven by data analytics
  • Perform data-mining and data analysis
  • Prepare sales and insights reports using data analytics
  • Track and report business outcomes of data-driven insights

4.      Manage Relationships with Partners

  • Maintain and grow business partnerships
  • Organize relevant information to contribute to negotiation efforts with partners
  • Review, streamline and improve partner performance

5.      Enhance Customer Online Experience

  • Coach for service performance
  • Establish relationships for customer confidence
  • Manage a diverse service environment
  • Manage operations for service excellence
  • Manage service quality and customer satisfaction
  • Implement improvements to the online customer experience

6.      Assist Manager in any other projects and tasks as assigned