Head of Retail

We are looking for a Head of Retail to oversee the company’s daily activities across functions such as Retail Operations & Retail Development. Head of Retail responsibilities include ensuring operations efficiency, overseeing customer experience journey and implementing technology solutions to help with the entire retail operations and development in the company. We are looking for a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. Essentially, you are to ensure the company’s operations run smoothly and that people are productive. Reporting directly to our Chief Executive Officer, you will play a pivotal role in scaling IRVINS operations globally.  

 

Responsibilities:

  • Responsible for the overall strategy of offline retail as well as the full cycle of business development, retail launching, visual merchandising, interior design, retail operations and pop-ups.
  • Work with CEO to decide on operational activities and set strategic goals
  • Overseeing the offline stores P&L and execution of activities to enhance profitability, productivity and efficiency throughout the company’s operations;
  • Evaluate business process regularly and suggest and implement improvements to improve standard and efficiency
  • Develop and monitor operational budget
  • Set KPIs & strategize on expansion and operational improvement plans
  • Ensure business operations is compliant to government regulations
  • Oversee customer support processes and organize them to ensure the best customer experience 
  • Partner with Ecommerce teams to drive and implement O2O innovations and collaborate with Marketing team to drive product performance
  • Oversee and manage global teams

Requirements:

  • Experience as Heads of Retail or similar leadership role
  • Experience in multiple functions such as Retail Operations & Retail Development
  • Preferred experience in running a brand (FMCG or otherwise) regionally or globally
  • Knowledge of data analytics and metrics
  • Hands on experience in creating reporting and managing budgets
  • Excellent organizational and leadership ability
  • Problem-Solver and outstanding communication skills

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