Responsibilities:

Work closely with all cartels to ensure smooth daily operations, promotions updates in-stores
Work closely with various stakeholders (Supply Chain, HR, Finance) to fulfil various demands and needs at the backend operations
Conduct weekly cartels visits and ensure all stores are up to operational standards and uphold the company brand image
Involve in stock inventory management, not limited to stock-in and stock take at cartels from time to time
Manage and resolve customers feedback and complaints
Assist with new store openings and closings
Support and cover retail work shifts when shortage of manpower
Ensure all Fixtures and fittings at stores are proper and in working condition
Review daily sales and customers data to advise Headquarters on operation policies and process
Plan overall manpower requirements including roster scheduling and leave management
Liaising with mall managements on all issues
Gather sales trend data and provide monthly sales report, forecast and recommendations to Retail Operations, AM

Requirements:

Minimum Diploma in Retail Services Management, Hospitality/Tourism/Hotel Management or equivalent.
At least 2 Year(s) of working experience in a similar role.
Able to work independently under minimal supervision in a fast-paced environment.
Possess a growth mindset, takes initiative and the drive to excel.
Willing to work beyond normal working hours for operational needs.

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