Retail Supervisor

Retail

Responsibilities:

  • Create and provide high standard of customer service experience
  • In-charge of cartel opening and closing duties, roster planning, petty cash, daily briefing and de-briefing, ensuring all staffs are aware of newest updates/promotions
  • Oversee and handle the inventory management of assigned cartels which includes and not limited to, stock replenishment, stock take, product displays and basic visual merchandising
  • Ensure no damaged pouches/merchandises are sold
  • Manage a team of retail staff (full-time and part-time) and establish good work ethics and teamwork
  • Lead and provide guidance to all staffs and new hire, including basic sales training and product knowledge and submission of OJT forms
  • Establish and maintain good housekeeping standards
  • Conduct staff review and performance evaluation as and when required
  • Manage overall customer complaints and feedback, and updating operations team of current an resolved issues
  • Prepare submissions of sales reports and stocks inventory reports required by Operations team

Requirements:

  • Minimum N / O / A level education level and equivalent
  • Minimum 4 years of related experience in Retail and undertake supervisory role in your current / last role
  • Willing and able to on rotating shifts, and work on weekends and Public Holiday
  • Passionate for Retail industry and delivering excellent customer service
  • Open for Singaporeans/PRs only