Training Executive

Operations

Responsibilities

  • Manage training of full retail team spectrum. Including onboarding, mid term, probation and confirmation through out the year
  • Constant formulating of new training modules through courses and training
  • Regular visits to cartel with operations executives to renew and revise existing training plans
  • Do regular audits of all Cartels and advise Operation team
  • Planning of cartel cohesions pertaining to trainings
  • Consultant to Staff in on the job issues
  • Assigning of mentors/ buddy system for new staff
  • Advise and train on sales techniques, upselling, cross selling
  • Do up monthly case studies on process and service that requires improvements.
  • Organize role playing sessions to assist staff on how to deal with rejection and difficult situations.
  • Maintain training schedule along with training material
  • Conduct regular audits and appraisals on staff performance at the cartels in accordance to training standards, company culture, vision, mission
  • Must be able to travel overseas to conduct retail team training

Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Able to work independently under minimal supervision in a fast-paced environment
  • Possess a growth mindset, takes initiative and the drive to excel
  • Willing to work beyond normal working hours for operational needs.

We regret to inform that only shortlisted candidates will be notified.
Thank you for your application/interest.