Terms & Conditions

  1. General Terms and Conditions
    1. We COCOBA PTE LTD (collectively referred to as "we", "the company" or "IRVINS Salted Egg") and we own and operate the site irvinsaltedegg.com (collectively referred to as "our site" or "IRVINS Salted Egg"). Our site offers a convenient way to shop online over the Internet, including by using our applications ( where relevant ) and also provides one-stop home delivery services (referred to as“services”) by our outsourced logistic partners.
    2. Please read the following terms and conditions carefully before using our site. By using our site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.
  2. Registration
    1. You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
    2. Where you are required to register, you must:

      1. Povide us with accurate, complete and updated registration information;

      2. Safeguard your user name and password; and

      3. Authorize us to assume that any person using our site with your username and password is either you or is authorized to act for you.
    3. You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.
  3. Order
    1. When you place an order, the prices charged are those applicable on the day you order.
    2. All products on IRVINS Salted Egg are listed in Singapore Dollars.
    3. System will generate an email to the email address registered by customer to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items.
    4. We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
      1. no sufficient stock to deliver the products you have ordered;
      2. no delivery can be arranged for your area; or
      3. one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information
  4. Payment
    1. The company accepts VISA and MasterCard which will be charged in Singapore dollars
    2. We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
    3. We do not collect or keep your credit card information
    4. If the order is cancelled by us for any reason, if you have already made any payment, refund will be arranged to your credit card account within 30 days after cancellation
    5. The company reserves the right to change the payment terms for any order without prior notice
    6. Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.
  5. Delivery
    1. Where there is typhoon signal, a red or black rainstorm warning being hoisted; or such other weather conditions whereby delivery is considered unsafe, delivery services shall be delayed . In this event, you can check directly with our Customer Support to reschedule delivery time.
    2. We currently do not make deliveries to the following areas:
      1. Outlying islands,
      2. Restricted districts and areas that vans cannot access.
    3. We will deliver the products ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You shall accept the products yourself (except where you have specifically instructed us/third party logistic company to leave your delivery outside the door or at the concourse – missing delivery under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
    4. It is the responsibility of you/customer to inform IRVINS Salted Egg immediately of any change to your delivery address or preferred delivery date after placing order.
    5. You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.
  6. Refund & Replacement
    1. You may refer to the exchange & refund policy at https://support.irvinsaltedegg.com/hc/en-us/articles/360001801348-What-is-your-Exchange-Refund-Policy
  7. All risks in the product(s) shall pass to you upon delivery but IRVINS Salted Egg shall retain title in the products until full payment has been received.
  8. If the performance by IRVINS Salted Egg of its obligations relating to the services it   supplies on this site is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Singapore Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of IRVINS Salted Egg), IRVINS Salted Egg shall be excused from such performance to the extent of such prevention.
  9. Disclaimer
    1. The company and its employees, contractors and any third party provider (collectively "IRVINS Salted Egg") make no representation or warranty in relation to:
      1. the completeness, quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, IRVINS Salted Egg or the information (the “Information”) stored on or receivable through this or any other IRVINS Salted Egg server;

      2. any goods or services accessed, offered or obtained through IRVINS Salted Egg or  pursuant to the Information;

      3. the access to IRVINS Salted Egg or the Information will be uninterrupted or does not     contain any viruses, or contaminating or destructive properties.
    2. You shall not rely on the Information. IRVINS Salted Egg shall not be liable for any damages, loss, costs or expenses arises, directly or indirectly, from your reliance or use (whether authorized or not) of the Information or this website.
    3. You acknowledge that our site does not have any obligation to pre-screen contents, but     our site has the right (but not the obligation) in its sole discretion to refuse or remove any contents that is available via the services. Without limiting the said right, our site has the right to remove any contents that, in its opinion, violate the T&C or are otherwise, in its opinion, objectionable.
  10. Linked Websites
    1. Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.
  11. Overall
    1. We may revise these terms and conditions at any time without prior notice. If any   dispute arises, the company’s determination shall be final.
    2. We take privacy issues seriously. Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
    3. We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.
    4. You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
    5. These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
    6. These terms and conditions are governed by the laws in force in Singapore. You agree to submit to the exclusive jurisdiction of Singapore courts. If any part of this agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
    7. You agree to defend, indemnify, and hold us harmless , our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of our site or the content or your breach of this agreement.